1. Raw Materials Arrive. We Look First.
On the delivery slip: silica, sorbitol, sodium lauryl sulfate, flavor, hydroxyapatite…
Workers unload the barrels one by one. The warehouse manager checks them off a list. Is the name correct? Is the production date recent? Is the packaging intact?
This step seems simple, but we don't take it lightly. A few years ago, a batch of materials came with damaged packaging. We didn't notice. The paste came out the wrong color. Since then, every barrel gets a visual check before it's accepted.